In the fall of 2003, the staff of the Library created a strategic plan which was approved by the Library and Learning Resources Committee.  This plan formalizes goals to be achieved over the next few years and is divided into three sections: Education Goals, Research Goals, and Clinical Goals. Driven by the Medical School's strategic plan, the Library's strategic plan addresses the specific ways that Coy C. Carpenter Library can assist the Medical School and the Hospital in meeting their goals and aspirations for the future.  Our achievements over the past  fiscal year (2003-2004) reflect our commitment to achieving the goals established in our strategic plan. Over the next five years, in our annual reports, we will use the framework of our strategic plan to illustrate our progress in meeting our goals.

• Education Goals
• Research Goals
• Clinical Goals

EDUCATION GOALS

The Library will support the institutional goals of WFUSM, which are stated as: Produce graduates with enhanced critical thinking, problem-solving, inquiry, and self-assessment skills necessary for self-directed, lifelong learning. Instill a value for professional and ethical attitudes among students, faculty, and staff that demonstrates a respect for human dignity in the practice of medicine and health promotion. Establish a system to provide a strong environment for education by supporting a core of committed and outstanding educational faculty who will lead efforts in curriculum development, teaching, faculty development, and educational research. Gain national prominence and recognition as innovators in educational program design, implementation, and success.

To do so, the Library will:

Expand the Library’s educational programs

• Increase the Library’s role in the School of Medicine curriculum

We taught Medline searching to all first-year medical students in the Population Health and Epidemiology course during Phase IA

We demonstrated Library electronic resources  to Internal Medicine residents enrolled in the Evidence-Based Medicine seminar

• Partner with CME to offer educational workshops on information management topics

The Library sponsored the following CME workshops:

Faculty, Fair Use, and the Digital Age, conducted by Laura Gasaway, J.D., M.L.S., Director of the Law Library at the University of North Carolina at Chapel Hill

Consumer Health Information: A Workshop for Librarians Providing Health Information to the Public taught by the National Library of Medicine

Personal Digital Assistants: Your Mobile Future taught by the National Library of Medicine

• Offer department-based conferences or one-on-one instruction on information management topics

Librarians visited the following departments to teach departmental faculty and staff:

• Continue to market the services offered by the Library (by promoting classes taught by the librarians)

We continue to publish a Library newsletter on a quarterly basis highlighting new resources and providing detailed information about current services. All issues of the newsletter are also accessible in pdf format at http://www1.wfubmc.edu/Library/About+the+Library/Newsletter/

We participated, for the first time, in the Medical School's Benefits Fair, where we handed out a tripartite brochure  highlighting some of the Library's services for our faculty and staff.     

The Library developed a Web page advertising all of the classes offered to Medical Center employees taught by the various departments within the Medical Center, as well as those taught by CyberSkills, Inc., our local training company. The classes Web site is located at http://www1.wfubmc.edu/Library/Library+Services/Classes/

We assisted Biomedical Communications to set up their Medical Center educational offerings by booking Library classrooms, printing and distributing class announcements, and scheduling students (including calling to remind them of the class).

• Promote orientation sessions for new faculty, staff, residents, and students

After a long hiatus, the Library was invited to participate in new-faculty orientation.  We had a table display and handed out Library brochures during a poster session to market our services to new faculty during their daylong orientation meeting.

We continued to conduct sessions on Library Resources for new medical students, physician assistant students, and graduate students during their orientation weeks and to give tours of the Library for allied health students enrolled in programs at Winston-Salem State University and Forsyth Technical Community College.

• Continue to integrate new technologies

We purchased and marketed:

 We also offered:

• Update the Library staff in the useof these new technologies and in training others in their use

We began staff training with classes held the second, third, and fourth Tuesdays of every month. Topics covered were: Electronic Journals database, Voyager, Faculty Publications, using PubMed's Journal Browser feature, Medical Archives, and Scanning.         

• Continue to provide Web tutorials, print guides, viewlets, pathfinders, and video conference options in order to help users develop better searching techniques

We created viewlets on PubMed local holdings, and Reference Manager: Basics, Simple Bibliography, Filters, Cite While You Write, Importing to PubMed. They can be found on the Library's interactive classes page at http://www1.wfubmc.edu/Library/Electronic+Resources/Web+Tutorials/index.htm

A bibliography of important electronic resources was created for PA students.

Build and strengthen partnerships with local and regional libraries and associations

• Build stronger relationships with the other three NC medical schools, the National Network of Libraries of Medicine, and the National Library of Medicine

The Carpenter Library was chosen to participate in a statewide project run by the State Library of North Carolina to provide virtual reference service to all NC citizens. We are one of 18 libraries across the state that will staff the Virtual Reference Desk answering questions. The Virtual Reference Desk service will be available 24 hours a day, seven days a week, and utilizes the NCLive collection of databases. We are the only medical library involved in the project. This pilot project is funded until the end of 2005.

• Develop an affiliates program to ensure that the Library is involved with the new Research Park

The Library initiated a six-month trial of document delivery and electronic access to Targacept, located in the new Piedmont Triad Research Center. The trial program ensures that Targacept receives document delivery at the same rates as Medical Center staff and access to both the print and electronic resources of the Carpenter Library.  At the end of the trial, data on the use of resources will be analyzed. These data will help us negotiate license agreements with our vendors to cover similar companies that will be joining the Research Center in the future.

• Publicize the Dorothy Carpenter Medical Archives more extensively

The archivists worked on the redesign of the Archives web page. The archivists researched the museum objects, authored all the text, and provided the photographs. The page, http://ewake.wfubmc.edu:88/library/archives/index.html , was launched March 18, 2003.

The archivists have continued to develop better relationships with Wake Forest University employees. The archivists visited the Reynolda Campus archives and met with the university archivist. The archivists also worked with the executive director of the Wake Forest College Birthplace Society, Inc. on the centennial exhibit.

The Duke archivists visited here and we shared experiences and concerns about maintaining a medical center archives. The Carpenter archivists, in turn, visited Duke to discuss future collaborations.

Gain national prominence and recognition for the institution

• Increase professional publication levels of the librarians in the areas of health librarianship, medical informatics, education, and computer science

The following articles by Library staff were published:    

• Increase faculty and staff participation in various organizations and attendance at meetings

A poster was presented at the Mid-Atlantic Chapter of the Medical Library Association:

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RESEARCH GOALS

The Library will support the institutional goals of WFUSM, which are stated as: Move this medical school into the top tier of medical universities in the nation as designated by an exceptional level of research funding from the National Institutes of Health and other peer-review-based extramural sources. Promote an environment that enhances our ability to increase the level of research funding from all sources. Promote an environment that enables individual researchers to increase significantly their contribution to biomedical science by assuring the availability of enabling and cutting-edge technologies. Develop decision-making and implementation processes that allow for rational allocation and efficient use of resources for research and increase our investment in research. Integrate undergraduate, graduate, and postdoctoral education into our research programs to increase the participation of students and faculty in research. Cultivate an environment that lends itself to innovation and to increasing the transfer of intellectual property.

To do so, the Library will:

Continue to build a library that is accessible to any users at any time

• Aggressively refine and expand the Library’s collection based on new areas of research

We purchased access to:

• Work with the faculty to examine the costs and benefits of replacing selected print subscriptions with electronic access

We continue to evaluate the print collection for its usefulness and relevance. Consequently, we shifted many important but less frequently used print titles to the off-site storage area in Piedmont Plaza I. We moved over 2,000 volumes this year, to join the nearly 23,000 volumes already residing in the off-site storage area. We also discontinued many print journal subscriptions in favor of the electronic version.   These actions will help us with crowding in the stacks.

We purchased a Web-based site license to the popular Journal Citation Reports, which tracks the impact factors of many important scholarly journals,  in response to the growing demand for it by departments.

• Continue to perform joint purchasing of electronic information resources with the Reynolda Campus Library and various consortia

The Carpenter and Reynolds Libraries now have electronic subscriptions to the American Chemical Society (ACS) Journal Archives. Full text is available from 1879 to the present.

• Work with computer and communications resources to implement a wireless network in the Library

We installed a wireless network in the Library. There are four network access points: Reference, History of Medicine, LRC, and the hallway next to the Upper Reading Room. The network can accommodate the A, B, and G protocols.

• Enhance access to information resources not held at the Library through the delivery of electronic documents by keeping up-to-date with the latest technology within the document delivery service

Improve access to research literature 

• Promote and support alternative publishing resources such as University Presses, PLoS, BioMed Central, SPARC, etc.

• Increase the functionality and appearance of the Library’s Web site

• Maintain the institutional history

Archivists prepared for the Centennial Celebration by answering reference questions; housing materials  for the display; corresponding with the display builders; giving input about the display and centennial book. In addition to the Medical Center-wide celebration, the archivists sold several oral histories on compact discs and created several small centennial-related  displays for the Library and Archives.

• Dorothy Carpenter Medical Archives will work to maintain an organized collection easily accessible by patrons

An ongoing project for the archivists is the researching of the NCBH School of Nursing transcripts. Coordinated by the Alumni Office, the archivists have researched the transcripts on paper and microfilm from 1926 to 1974 and recorded birth dates, addresses, etc., for a comprehensive NCBH Nursing Alumni Directory.

The archivists worked with Vishal Khanna, grants manager from the Department of Dermatology, to coordinate the relocation of over 25,000 dermatology slides to an area in the Library. The slides belonged to the Drs. Graham, who donated them to the Medical School.  They are one of the most comprehensive collections of dermatological conditions in the world, and eventually they will be digitized.  

The archivists began working with the Technical Services Librarian to have archives collections added to Voyager.

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CLINICAL GOALS

The Library will support the institutional goals of WFUSM, which are stated as: Continually improve patient care by re-engineering health systems and implementing evidence-based clinical practice programs. Optimize patient satisfaction by providing excellent service in an atmosphere centered on the individual patient’s needs. Identify and develop strategic partnerships to address management of clinical demand, capacity, and community relations. Manage capacity and financial resources to allow growth of national programs while meeting our regional obligations.

To do so, the Library will:

Provide effective and efficient resources to the practicing healthcare provider and affiliates

• Increase the ease of remote access to electronic information

We installed new proxy server software.  Medical Center IDs and passwords will replace the need for staff to register and use additional passwords.  AOL and Macintosh users now have off-campus access for the first time.

The new proxy server  allows users to create hyperlinks and shortcuts to specific items, eliminating unnecessary paging down through the Library’s Web site to retrieve heavily used resources. This feature will be useful to faculty creating Web pages for specific courses.

• Create a more concerted effort to publicize Library resources

A marketing committee was created and met several times to outline ways in which the Library's resources and services could be more effectively publicized. The committee's work resulted in the creation of a Library newsletter (published quarterly), participation in the Medical Center's annual Benefits Fair, Library Ads on the Hospital's patient television network, renewed participation in new-faculty orientation, and the addition of a "What's New" section on the Library's Web site.

• Offer affiliate memberships to the Carpenter Library to health-care practitioners and alumni

Document Delivery created a new pricing category for community health-care providers. It offers them the option of ordering articles at a slightly higher fee than we charge to Medical Center personnel but still below what articles would cost if they were to order them directly from the publisher.

Provide health-care professionals with information resources which affect patient care

• Continue to involve librarians in the clinical setting

The Library expanded its clinical librarianship service by having a librarian attend the Nursing Research Forum once a month. This is similar to the service the Library has provided over the past ten years to the Department of Internal Medicine. There a librarian assists in creating clinical questions and searches, and also teaches PubMed, CINAHL, InfoPOEMS, and other electronic resources twice a week.

• Provide evidence-based medicine resources and tools

In addition to several EBM databases, such as Cochrane and DARE, the Library has added UpToDate and InfoPOEMS.    

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